Returns & Replacements Policy

Return Eligibility

We accept returns or replacements only if:

• Product is damaged during delivery
• Wrong product is received
• Manufacturing defect is found

❌ We do not accept returns for change of mind.

 Return Request Time

• Return/replacement request must be raised within 48 hours of delivery
• After 48 hours, request will not be accepted

Proof Required

To process return, customer must provide:

• Unboxing video or photos
• Clear image of damaged/wrong product

Product Condition

To be eligible:

• Product must be unused
• Must be in original packaging
• All tags and accessories should be intact

Replacement Process

• Once approved, replacement will be shipped within 3–7 business days
• If replacement is not available, refund/store credit will be provided

Refund Policy

• Refunds (if applicable) will be processed within 5–7 business days
• Refund will be credited to original payment method

Shipping Charges

• Return shipping may be borne by customer unless product is wrong/damaged from our side

Contact Us

For any return or replacement request:

• Email: chandnicreationsjewellery@gmail.com
• WhatsApp: +91 8882 9020 98